9789039526217: Maatwerk MBO ICT Service Service Desk ...

9789039526217: Maatwerk MBO ICT Service Service Desk ...

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Studieboek over Service Delivery en Service Support en beschrijft de processen die een centrale rol spelen binnen IT Service Management.

Voor de niveau 4-opleiding ICT-beheerder is onder andere een kerntaak Opzetten en inrichten van een Service Desk opgenomen. Hierin zijn meerde- re eindtermen gericht op de specificaties binnen ITIL Foundation. Om deze reden hebben we dit boek ook na

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